Support - Haratan Servicing Pte Ltd
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Support

Send only to beneficiary you know

We understand fraud is everywhere. We strongly encourage our customers to remit money to family, friends and business partner. Please do not attempt to use the service to send money to any party that you do not know personally. The best way to avoid such scam is simple. Haratan is not liable for your use of our service violation of our Service Agreement, including all risk associated with the purchase of good or payment for services of any kind, such as (but not limited to) losses you suffer for undelivered or faulty goods and services you pay for using the Haratan Servicing.

Who should you deal with?

In Singapore, it is against the law to operate a money-changing or remittance activity without a valid license from the Monetary Authority of Singapore (MAS). Licensees are required to display their licenses prominently at their business premises.

Use Haratan for legal purposes only

You should never use Haratan to send money or exchange foreigner currency that may be unlawful. You should only send money for legal purposes, and only to person you know. Haratan are strictly compliance to anti money laundering and countering financing terrorism, which are mandated by the Monetary Authority of Singapore (MAS).

If we detect that you and your beneficiary engaging Haratan service in illegal and any unlawful activities, we have the right to modify or terminate your transaction activity immediately, and we will take action against your account. Please visit the Haratan User Agreement for more details.

Protect Yourself From Scams

Money Mule

A “money mule” is someone who receives and transfers money on behalf of scammers. The money may hve been stolen or received from victims who have been scammed.

Members of foreign criminal syndicated befriend targets on social networking website. These criminals pose as lonely individuals seeking companionship and love After gaining the money mule’s trust, the criminal would ask him or her to open new bank account or use an existing bank bank account to receive money. When the money is deposited into the bank account, the money mule is asked to pass or send the money to another person or company that usually ovevseas

To avoid becoming part of a scam

  • Do not give your particulars or bank account to people you do not know or have met only over the internet
  • Decline any requet by online acquaintances for money transfer
  • If you suspect that you have received money in you bank account under the circumstances outlined above, report to the Police and your bank immediately. If the money still with you, do not deal with it.

Source: http://www.scamalert.sg/scams/money-mule.html

Phone Scam

You may receive calls from persons claiming to be employees of couriers or banks and were told that their identities were used to send parcels containing fake passport or weapons, or were used for illegal activities. They were then referred to another caller claiming to be a customs officer, a police officer or a government official asked to provide your personal particulars and bank accounts. Some may have threatened with legal action and were instructed to remit monies oversea so that the authorities would not pursue the matter.

Ignore such calls and the caller’s instructions. Do not provide personal particular, contact details, bank account or credit card details to such callers. Never ever make any funds transfers. No government agency will instruct payment through a phone call and direct you to pay to a third party’s bank account.

Internet/Love Scam

Scammers, who usually claim to be foreigners, target victims searching for love or friendship on dating websites or social networking sites. After befriending the victims and gaining their trust, scammers ask for monetary help for various reasons.

They may claim to be in a financial trouble or the have been detained by the authorities. They may also claim to be sending parcels containing valuable items such as branded watches or bags, and say they need the money to clear Customs charges. Once the victims have transferred the money, the scammers typically stop contact.

To avoid becoming a victim of this scam:

  • Exercise caution when befriending strangers through the internet
  • Do not send money to people you do not know well. Scammers may spend months to building an online relationship with you before asking for money
  • Contact the Police immediately if you receive any message or call from anyone claiming he/she is in some kind of trouble overseas and conned you to urgently send money over
  • Inform the Police if anyone tries to extort money from you.

Emergency Request Scams

This is common happen when received call, emails from friend, family members or some claimed from overseas Authority, asking you to send money overseas to help them/family in an emergency situation. They may claim to need money to get out of jail or wallet lost, need help for air ticket. Do not send them monies unless you speak with them over phone and clarify with other friend or relative.

Lottery Scams

Scammers may tell you that you have won lottery or lucky draw, pursue you to send money overseas, for processing of the claims. The truth is…you are unlikely to win a prize in a lottery or lucky draw in which you have not participate any and stay in Singapore most of time.

Kidnap Scams

Victims receive calls claiming that their loved one has been kidnapped. They usually hear their “loved ones” screaming or crying in the background.

Victims are warned not to reveal to anyone information relating to the “kidnap” and are asked to transfer money as ransom through a remittance agency. If they do not do so, their loved one will be harmed.

To avoid becoming a victim of this scam:

  • Remain calm and ask the caller to identify the kidnapped person
  • Do not transfer any money to the caller
  • If in doubt, contact your loved one immediately to confirm his or her safety
  • Call the Police immediately at ‘999’ to report the case
REPORT ABUSE

Immediate report if someone tries to scam or defraud you
Police Hotline: 1800-255-0000
Or dial ‘999’ for urgent Police assistance.

Frequently Asked Questions

Any questions? Follow the FAQs to answer your doubts, or contact one of our representatives here.

WHAT IS THE SERVICE CHARGE?

We charge a flat rate for any amount sent, starting from S$6 depending the currency you sending.

HOW DO I OPEN AN ACCOUNT WITH HARATAN? HOW LONG WILL IT TAKE?

Haratan are not a faceless corporation, we love to meet our customers, as part of Know your Customers process, we like to meet you in person.

At this meeting, we will just verify some of your original identity documents; NRIC or any other valid passes issued by Singapore government.

Following this initial meeting, you will be a confirmed customer and will be enjoying our service

I AM A FIRST TIMER TRANSACTING REMITTANCE, WHAT KIND OF DOCUMENTS DOES HARATAN REQUIRES?

Following are the information we need

  • Beneficiary’s Name
  • Beneficiary’s Bank Name
  • Beneficiary’s Bank Branch
  • Beneficiary’s Telephone Number
  • Relationship and purpose of remittance
  • Sender’s name
  • Sender’s Identity Number (includes IC, Passport or any other valid passes)
  • Sender’s Telephone Number
IS THERE ANY LIMITATION AMOUNT TO REMIT AT HARATAN?

Haratan has no maximum or minimum amounts you can send. The maximum amount of money you can send depends on where you live or your business operating. However, if you wish to send larger sum, we required to obtained source of funds and proof of it before proceed for verification. We encourage you contact our friendly customer service representative, so we can offer you a premier exchange rate.

WHAT ARE THE PAYMENT MODE DO YOU ACCEPT FOR REMITTANCE PROCESS?

You can make payment to Haratan by cash, NETS and Internet banking or by depositing a cheque into any of our clearing bank. An Internet banking transfer direct to our account is preferred.

We only accept Singapore Dollar (SGD) for remittance services, however you can exchange your foreign currency with Haratan moneychanger before doing remittance transaction.

Please note: For cheque payment, receipt only issue once cheque clearance and rate will be follow according of date it clearance. After business hours, on weekends and public holidays, your payment will be processed on next business day.

HOW LONG DOES IT TAKE TO RECEIVE THE MONEY?

Between 2 hours to 2 working days, depending on your local bank speed, subject to amount you sending and if funds received after our cut-off time, it will be processed on next working day.

WHAT HAPPENS IF MY FUNDS DON’T ARRIVE?

This doesn’t often happen, but if your funds don’t arrive within the expected timescale, then contact us as soon as possible so that we can set up an investigation with our business partner. This could be mistake of bank account number, or beneficiary’s details.

APART FROM WRONG INFORMATION GIVEN, WHAT ARE THE REASONS THAT MY BENEFICIARY NOT ABLE RECEIVED FUNDS?

This could be following reason:

  • Beneficiary’s account closure due to inactivity or other various reasons from their local bank
  • Incompatible currency account
  • Outstanding payables to the bank
  • Mistake in typographical layout of beneficiary name (applicable to China remittance only)

No matter how, we will promise to keep you informed every step of the way.

IN THE EVENT, WRONG INFORMATION HAS BEEN GIVEN DURING REMITTANCE TRANSACTION CAN I AMEND IT OVER PHONE? AND DOES IT CHARGE FOR THESE CHANGES?

Haratan highly recommend customer to email or SMS us the correct information, in order reduce any misunderstanding and dispute from tele-communication.

IF FOR WHATEVER REASONS, MY MONEY IS RETURNED AND I DO NOT WANT TO REMIT ANYMORE, CAN I HAVE MY MONEY BACK IN FULL?

No, service charge is not refundable as we have process this transaction thru bank. Since you Singapore dollar have been converted to foreign currency, we will use the prevailing rate to convert back to SGD. You will get more or less the same amount you us depending on rate fluctuation. We would return funds only in SGD.

HOW IS MY PRIVACY PROTECTED AT HARATAN?

Haratan customer’s information will remain private and confidential; this includes closest-of kin, family members and company. Unless specially authorized by customers or as required by Law. Haratan strictly compliance with PDPA act 2012.

Careers

Business Support Executive

As a successful candidate you would be working with the Head of organization. To developing and building our retail businesses, implementing marketing plans and executing business growth initiatives across the region, ensuring that Haratan maintains its industry leading position in cross border payment services.
Responsibilities

  • Strategizing, conceptualizing and developing annual marketing plans
  • Implementation & execution of agreed action plans necessary to achieve business goals
  • Directing, coordinating customer acquisition programs (across multiple channels and countries)
  • Developing the social media program to drive further brand engagement
  • Monitoring and measuring the business with a view to continuous improvement
  • Analyzing market trends& customer behavior, gathering competitive information
  • New product & service opportunity identification & conceptualization
  • Other ad-hoc marketing administrative duties as and when required

Experience and Qualifications

Applicants should possess Diploma in a business, sales, marketing, mass communication or equivalent. Relevant work experience will be taken into consideration.

In addition the following experience, skills or traits would be considered advantageous

  • Methodical, orderly, teamplayer and able work independantly.
  • Ability to operate in a fast-paced environment that is committed deadlines
  • Goods skills in Office productivity tools (e.g. Microsoft Word, Excel, Powerpoint, etc). Photoshop and Illustrator would be advantages
  • Cultural awareness and Analytical capabilities

This position is open to new graduates and experienced candidates. Interested candidates with the above qualifications kindly forward your detailed resume info@haratan.com.sg

Remittance & Clearing Operation Officer

  • Responsibilities Providing the first point of contact for customers
  • Transaction input & cash handling
  • Customer relationship management
  • Follow up on enquiries and sales opportunities
  • Manage daily demand draft clearing
  • Manage outward cash transaction
  • Ensure that clearing regulation, rules and procedures are adhered
  • Escalate issues and risk in a timely and effective manner
  • Perform ad-hoc tasks

 

Requirement

  • Good communication skills. Able speak Bahasa and other dialect will be advantages
  • Well presented and groomed
  • Be customer service and sales oriented
  • Must be willing to work 6 days/week including weekends and public holidays
  • Cheerful, a co-operative team player with the can-do attitude

Possesses at least “N” level or equivalent in the related discipline.

Interested candidates with the above qualifications kindly forward your detailed resume info@haratan.com.sg